Terms & Conditions

Terms and Conditions

Last updated: May 9, 2026

These terms govern your use of the MindGrow platform with all its products and services. By using the platform, you agree to be fully bound by these terms. If you do not agree, please stop using the platform immediately.

1. Definitions

  • "Platform": The mindgrow.school website and its three applications (Parents, Schools, Sellers) and all their services.
  • "User": Any person or entity using the platform, including parents, students, teachers, school administrations, sellers, and regular customers.
  • "Services": All offered features including school management, virtual classrooms, the educational system, the e-commerce marketplace, NFC system, dismissal system, cafeteria, and seller wallet.

2. Legal Eligibility

  • You must be 18 years or older to create an independent account (parent, teacher, school administrator, seller, customer).
  • Children aged 13 and above may create accounts with explicit parental or school consent.
  • Children under 13 must have their account fully managed by a parent or school.
  • You must have full legal capacity to contract under your country's law.
  • If you are contracting in a representative capacity (for a school or company), you confirm you are legally authorized to bind it.

3. Account Creation and Types

3.1 Account Types

  • Parent account: For tracking children's affairs and accessing the marketplace.
  • Child/Student account: Linked to a parent or school account.
  • Teacher account: Created by school administration.
  • School Admin account: Full permissions to manage school data.
  • Seller account: For managing an online store on the platform.
  • Customer account: For regular shopping on the platform.

3.2 Account Holder Responsibilities

  • Provide accurate and current information at registration.
  • Keep the password confidential and not share it.
  • Notify us immediately upon suspicion of account compromise.
  • Bear full responsibility for all activities done from your account.

4. Subscriptions and Fees

  • Some services are offered free (regular user, basic parent features).
  • Other services require a paid subscription (institutional plans for schools, advanced parent plans).
  • Prices are clearly stated before subscription.
  • Subscriptions auto-renew unless the subscriber cancels before the renewal date.
  • Government taxes and fees apply according to your country's law.

5. Refund Policy

5.1 Subscriptions

  • Full refund available within 14 days of subscription start if the service was not actually used.
  • After 14 days or actual use, refunds are calculated proportionally to the remaining period.
  • Discounted annual plans are not subject to refund after the 14-day period.

5.2 Marketplace Products

  • Subject to policies declared by the seller on the product page.
  • Minimum 7-day return for unused products from receipt date.
  • Digital products (e-books, courses) are non-refundable after download.

6. Acceptable Use

You agree not to do any of the following:

  • Use the platform for any illegal or fraudulent purpose.
  • Impersonate another person or provide false information.
  • Harass or threaten other users in any way.
  • Attempt unauthorized access to any account or data.
  • Post content that infringes others' intellectual property rights.
  • Post offensive, racist, sectarian, or violence-inciting content.
  • Use APIs in ways that unreasonably load our servers (scraping, DDoS).
  • Hack the platform or attempt to exploit security vulnerabilities without prior written authorization.
  • Resell the service without a signed partnership agreement.
  • Use children's data for commercial or marketing purposes.

7. User-Submitted Content

  • You retain full intellectual property rights in content you post (images, text, files).
  • You grant us a non-exclusive license to use it within the scope of operating the service.
  • You are solely responsible for the accuracy and legality of content you post.
  • We reserve the right to remove any content that violates these terms or applicable laws.

8. Intellectual Property

All intellectual property rights in the platform (designs, code, logos, text, images) are owned by or licensed to MindGrow. The following are prohibited:

  • Copying or reproducing any platform elements.
  • Reverse engineering or attempting to extract source code.
  • Using our trademarks without written permission.

9. Seller-Specific Terms (Marketplace)

  • A valid commercial registration and identity documents of the represented entity must be provided.
  • MindGrow charges a commission on each sale per the rate stated in the store settings.
  • The seller is responsible for product quality, packaging, shipping, and after-sales service.
  • Selling legally prohibited products (weapons, drugs, counterfeit products, etc.) is forbidden.
  • The seller must honor the return policies declared on the product page.
  • Withdrawals are made per the minimum threshold set by management, via bank transfer or approved exchange offices.

10. School-Specific Terms

  • The school is responsible for the accuracy of student, teacher, and staff data.
  • Necessary parental consents must be obtained before entering child data.
  • The school is the legal Controller of student data — MindGrow is only a Processor.
  • Institutional plans include limits on number of students, teachers, and virtual classrooms.
  • Exceeding limits requires plan upgrade.

11. Virtual Classrooms

  • Provided via free open-source WebRTC (mediasoup) technology.
  • Recording is only done with teacher/school administration consent (if the feature is enabled).
  • Maximum class duration: 480 minutes (set by management).
  • The teacher is responsible for managing attendance and behavior within the class.
  • Recording storage is subject to the data retention policy.

12. NFC Card System

  • Cards are used for attendance tracking and cafeteria payment.
  • Only the card's numeric identifier is stored — no biometric data.
  • Lost cards must be reported to the school immediately for deactivation.
  • Daily usage limits are customizable by parents.

13. Secure Dismissal System

  • Parent geolocation is used only during a dismissal request.
  • Location is automatically deleted after the handover is completed.
  • The teacher/supervisor is responsible for verifying the recipient's identity.
  • Parents may delegate another person to receive their child via formal in-app procedure.

14. Limitation of Liability

To the maximum extent permitted by law:

  • The service is provided "as is" without express or implied warranties beyond what is legally mandated.
  • We are not liable for indirect, consequential, or special damages.
  • Our total liability in any dispute does not exceed the amount you actually paid for the service in the last 12 months.
  • This limitation does not apply to physical injury, death, or gross negligence — per your country's laws.

15. Indemnification

You agree to indemnify MindGrow, its employees, and representatives against any claims or damages resulting from:

  • Your violation of these terms.
  • Your misuse of the service.
  • Content you post that causes harm to a third party.

16. Account Suspension and Termination

We reserve the right to suspend or terminate your account (typically with 30 days' notice, or immediately in serious cases) in the following cases:

  • Violation of terms or acceptable use policy.
  • Non-payment or chargeback without justification.
  • Suspicion of fraudulent activity.
  • Request from competent authorities.
  • Total service shutdown (with 90 days' notice).

The user has the right to export their data before final deletion per the privacy policy.

17. Dispute Resolution

  • Stage One — Amicable Negotiation: Both parties must attempt to resolve amicably through direct communication for 30 days.
  • Stage Two — Mediation: Resort to a mutually agreed neutral mediator.
  • Stage Three — Arbitration: Mandatory arbitration under Qatar International Center for Conciliation and Arbitration (QICCA) rules in the language of the case (Arabic or English).
  • Governing law: Law of the State of Qatar, unless your country's consumer laws impose stronger protection.

18. Modifications to Terms

We may update these terms periodically. Material changes are effective 30 days after notification. Your continued use is considered acceptance.

19. General Provisions

  • Severability: If any provision is held invalid, the remaining terms continue in force.
  • Waiver: Our non-exercise of any right does not constitute a waiver.
  • Force Majeure: We are not liable for any delay or failure resulting from circumstances beyond our control (natural disasters, war, pandemics, etc.).
  • Language: The Arabic version is the primary legal reference. The English version is for convenience only.

20. Contact

By using the platform, you acknowledge that you have read these terms, understood them, and agreed to be bound by them.

Mindgrow Digital Brokerage Platform for Retail Trading W.L.L — Licensed by the Ministry of Commerce & Industry, State of Qatar · C.R. No. 248438 · Tax No. 5009023284.